Policies
Shipping & Returns
Everything you need to know about getting your candle and what to do if something goes wrong.
Shipping policy
Processing time
All orders are processed within 3–5 business days. Orders placed on weekends or holidays will begin processing the next business day. You'll receive a shipping confirmation email with tracking once your order ships.
Shipping rates & delivery
- Free shipping on orders over $75
- Standard shipping (USPS/UPS): calculated at checkout
- Estimated delivery: 3–7 business days after processing
Where we ship
We currently ship to US addresses only. We do not ship to PO Boxes at this time.
Damaged or lost orders
If your order arrives damaged, please email us at contactusmoonandback@gmail.com within 7 days of delivery with a photo and your order number. We'll make it right.
If your tracking shows delivered but you haven't received your package, please check with neighbors and your local post office first, then contact us.
Returns policy
Our policy
Because our candles are handmade in small batches, we do not accept returns or exchanges on opened products. If you're unhappy with your order for any reason, please reach out — we want to make it right.
Damaged items
If your candle arrives damaged, email us at contactusmoonandback@gmail.com within 7 days of delivery with your order number and a photo. We'll send a replacement at no charge.
Wrong item received
If you received the wrong item, email us and we'll sort it out immediately.
Candle performance issues
Most candle issues (tunnelling, wick not staying lit, weak scent throw) can be resolved with proper care. Please visit our Candle Care page first. If the issue persists, contact us.
Contact us
contactusmoonandback@gmail.com — we respond within 1–2 business days.